Clear the queue
without hiring for it.
The triage and first-response work an agency bills monthly for. datavessel reads every Gorgias ticket, drafts the reply, tags it, and routes it — you approve the send, or let the easy ones go on autopilot.
Gorgias · Replies drafted by default · You send
“Where's my order? It's been 6 days.”
Gorgias · triaged in 20s
Draft reply — staged for review
Hi Sam — your order shipped Tuesday and is due Friday. Here's the tracking link. Sorry for the wait!
- Tagged: shipping · urgentauto
- Routed to the fulfilment queueauto
- Reply drafted — pending your send
The problem
Support is a treadmill.
Most of the queue is the same handful of questions, and most of the work is triage — reading, tagging, routing, drafting the obvious reply. It doesn't need a person; it needs a first pass.
The queue never empties
Every morning it's full again — the same shipping, returns and where's-my-order questions, over and over.
Slow first response
Tickets sit for hours before anyone triages them, and response time is the number customers judge you on.
Too small to outsource
A support agency or a new hire is a big monthly cost for a queue that's mostly repetitive first-line work.
How it works
The same loop, on your inbox.
Analyze · Run · Track — the first-line support an agency bills monthly for, handling the routine so your team handles the hard ones.
- A
Analyze
It reads every ticket in context.
datavessel pulls each incoming Gorgias ticket with its customer and order context, and understands what it actually needs — a tracking link, a return, a policy answer, or a genuine escalation.
- R
Run
It drafts, tags and routes.
It drafts the reply, applies the right tags, and routes the ticket to the correct queue. Tagging and routing run unattended; the customer-facing reply is drafted by default and staged for you to send — because a reply to a customer is the one move you don't undo.
- T
Track
It keeps the queue moving.
It works the backlog on a schedule and surfaces the tickets that genuinely need a human — the refunds, the exceptions, the unhappy customer — so your attention goes where it matters.
What it can do
Triage that runs itself — safely.
Tagging, routing and internal notes run unattended. Customer-facing replies are drafted by default and wait for you to send — the one action you can't take back stays in your hands unless you choose otherwise.
- Draft a reply with order & customer context
- Tag tickets by topic and urgency
- Route to the right agent or queue
- Close genuinely-resolved threads
Give your team back the inbox.
Connect Gorgias and datavessel triages the queue on day one — you keep the send button.